Specialist VAS Support

When it comes to putting people first, we're number 1. 

The number 1 Top Employer in South Africa. 
Certified by the Top Employer Institute 2024. 

Role Purpose/Business Unit:

• Do you have a vision for how technology can empower businesses and individuals alike? If so, we have an exciting opportunity for you! 
• In this role, you will be part of a team that will shape the future of Vodacom’s technology landscape.
• Take a lead role during business escalations to ensure timely customer service restoration and protect the Vodafone brand reputation. 
• Represent the department internally with key stakeholders and externally with customers and suppliers.
• We are looking for a dynamic and visionary VAS (Value Added Services) Specialist to support and maintain VAS systems and services, and research and investigate the latest technology to optimise supported VAS systems and services.

Your responsibilities will include:

• Routine preventative and corrective maintenance on Load Balancers, Middleware, Common User 
• Repository (CUR), Authentication Authorisation and Accounting (AAA), Partner API management
• Platform (PAMP), Automatic Device Configuration (ADC), and Network Protection Platform (NPP).
• Provide support to ASOC & Customer Care regarding customer queries.
• Focus on systems, applications, and database administration and optimisation, including all possible tasks required on supported systems.
• To co-ordinate & execute projects
• Operational support, including event, incident, problem, change, configuration, and Continuous Service Improvement Management.
• Follow ISO Quality Assurance Procedures.
• Maintain technical library and documentation.
• Compiling and distributing job orders following change management procedures.
• Liaising daily with the Digital team, CVM, BSG, WASPS, NMC Suppliers/Vendors, and other divisions within Vodacom.
• Ensuring systems and applications are performing optimally, including collecting data, analysing, and executing required actions.
• Investigation into support tools that will assist in increasingly effective and efficient operations.
• Disaster recovery planning and implementation on supported systems.
• Security and SOX administration on supported systems
• Proactive involvement in projects related to architecture changes, upgrades, and the implementation of new systems and services, including high participation in the design, testing, implementation, and comprehensive monitoring once new systems and services are implemented.
• Review and amend procedures on an ongoing basis to seek more optimal ways of carrying out these system/application checks.
• Be involved in the war rooms.
• Find effective and efficient means of ensuring the availability target is achieved by using proactive monitoring and problem detection, improved means of ensuring resilience/redundancy, and improved means of restoring service when service interruptions occur.
• Rotational after-hours standby duties and overtime

The ideal candidate for this role will have:

• 3- 5year Degree/ National Diploma in Computer Science, Electrical Engineering or equivalent (minimum) 
• 3 – 5 years of relevant experience in managing Linux Servers and applications based on the Linux platform.
• 3 - 5 years of work experience in GSM, Oracle, and Networking.  
• 3 - 5 years’ experience on VAS Gateway systems such as WebLogic and WAP Gateway, understanding of 3GPP protocols and procedures
• Advanced Experience on the Microsoft Office package, i.e. MS Word, MS Excel, and MS PowerPoint 
• Knowledge & Experience on VAS systems, application management, and monitoring 
• At least one year of work experience and knowledge of Proxy and Load Balancer
• Team and individual working skills
• Ability to guide other members of the team.

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 15 July 2025. 

The base location for this role is Midrand, Vodacom Campus. 

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.