Specialist Service Delivery

Team player with service mindset and strong customer orientation in order to provide a service of excellence.

Job Description
In your new role you will:

• To support in answering general inquiries for recruiting, learning, and employee-related services via streamlined and standardized.
• Respond to customer inquiries through our HR systems and strive for first-contact resolution.
• Answer general questions and capture required information/material from our customers and if needed push it forward to the next level of support.
• Be responsible for feeding the internal knowledge base so our customers can be better supported via the self-service HR system in the future.
• Contribute to the creation, updating, and requesting of new response templates to provide standardized high-quality responses for service clusters’ eligible topics.

Your Profile
You are best equipped for this task if you have:

• Degree in Management, Human Resources, Languages, or a similar field of studies.
• Fresh graduate or 1-3 years’ experience in a customer service role would be a plus.
• Capability to take responsibility and provide a quality service Language proficiency: English, Malay, Mandarin, Thai.

#WeAreIn for driving decarbonization and digitalization.
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.
Are you in?

We are on a journey to create the best Infineon for everyone.
This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills.
Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.