Specialist, Operations Support

Job Title:

Specialist, Operations Support

Job Description

The Reports Analyst is responsible for collecting, analyzing, and interpreting data to provide timely, accurate, and actionable reports that support business operations and decision-making. This role develops dashboards, automates reporting processes, monitors key performance indicators (KPIs), and ensures data integrity across multiple business functions. This position partners cross-functionally with Operations, Training and Quality for reporting and automation needs.

Key Responsibilities 

1.  Reporting & Analytics 
▪ Develop, maintain, and distribute recurring operational and business reports. 
▪ Analyze data to identify trends, patterns, and opportunities for improvement. 
▪ Create dashboards and scorecards to monitor key performance indicators (KPIs). 
▪ Prepare ad hoc reports and data analyses to support business needs. 
▪ Present findings and insights to stakeholders in a clear and concise manner.
 
2. Data Management 
▪ Extract, validate, and consolidate data from multiple sources. 
▪ Ensure data accuracy, completeness, and consistency across reports. 
▪ Maintain reporting databases, templates, and documentation. 
▪ Troubleshoot reporting discrepancies and recommend corrective actions.

3. Dashboard Development 
▪ Design interactive dashboards and visualizations using reporting tools. 
▪ Continuously improve reporting formats to enhance usability and decision-making. 
▪ Support leadership with executive-level reporting and performance summaries.

4. Process Improvement 
▪ Identify opportunities to automate manual reporting processes. 
▪ Recommend improvements to reporting workflows and data collection methods. 
▪ Support continuous improvement initiatives through data-driven insights.

5. Collaboration 
▪ Partner with cross-functional teams to understand reporting requirements. 
▪ Provide analytical support for projects, audits, and business initiatives. 
▪ Assist users in interpreting reports and understanding business metrics.

Location:

PHL Quezon City - Tera Tower 14th Floor

Language Requirements:

Time Type:

Full time