Spanish Speaking Tier 1 Support Agent

Patrique Mercier Recruitment is thrilled to present an excellent opportunity for a Spanish Speaking Tier 1 Support Agent. In this role, you will be the first point of contact for Spanish-speaking customers seeking assistance with our products and services. Your primary responsibility will be to provide high-quality support, address inquiries, and assist with problem resolution effectively. If you are passionate about delivering excellent customer service and enjoy working in a fast-paced environment, we would love to have you on our team!

Responsibilities

• Provide outstanding Tier 1 support to Spanish-speaking customers via phone, email, and live chat.
• Troubleshoot and resolve basic technical issues while maintaining a friendly demeanor.
• Assist customers with product-related inquiries and provide timely and accurate solutions.
• Document customer interactions and feedback to improve service delivery.
• Collaborate with other support agents to escalate more complex issues as needed.
• Stay updated on product knowledge and changes to enhance the level of support provided.

Requirements

• Fluency in Spanish (both spoken and written) is required; proficiency in English is a plus.
• Prior experience in customer service or support is preferred.
• Strong communication and interpersonal skills.
• Basic technical skills with a willingness to learn.
• Ability to multi-task and manage time effectively in a busy environment.
• A customer-oriented approach with a positive attitude.
• Familiarity with customer support tools or CRM systems is advantageous.

Benefits

• Private Health Insurance

• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )