Spanish Speaking Social Media Support Advisor

Patrique Mercier Recruitment is thrilled to announce an opportunity for a Spanish Speaking Social Media Support Advisor to join our team! This role is ideal for individuals fluent in Spanish who are passionate about providing top-notch customer support through social media channels. As a Social Media Support Advisor, you will engage with users, answer inquiries, and resolve issues while promoting a positive brand image. If you enjoy connecting with people and enhancing customer experiences, we would love to hear from you!

Responsibilities

• Respond to customer inquiries and support requests via social media platforms in a timely and professional manner.
• Assist users in navigating issues related to products or services, ensuring a positive customer experience.
• Monitor social media channels for mentions of the brand and respond appropriately to comments and messages.
• Identify trends in customer feedback and share insights with the team to improve service quality.
• Collaborate with colleagues to resolve complex customer issues and ensure satisfaction.
• Stay informed about product updates and company policies to provide accurate information to customers.
• Maintain a friendly and professional tone in all communications to foster a positive brand image.

Requirements

• Fluency in Spanish (both spoken and written) is required; proficiency in English is a plus.
• Strong communication and interpersonal skills.
• Experience with social media platforms and customer support practices.
• Ability to handle inquiries and issues with professionalism and empathy.
• Detail-oriented with strong problem-solving skills.
• Previous experience in customer service or a related field is preferred.
• Self-motivated and capable of working effectively in a fast-paced environment.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )