Spanish Speaking Frontline Support Representative

Patrique Mercier Recruitment is excited to offer a fantastic opportunity for a Spanish Speaking Frontline Support Representative. In this role, you will be the first point of contact for our Spanish-speaking customers, providing them with the highest level of support and assistance. Your responsibilities will include addressing inquiries, resolving issues, and ensuring a positive customer experience. If you are a proactive individual with a passion for customer service and fluency in Spanish, we would love for you to join our team!

Responsibilities

• Provide excellent frontline support to Spanish-speaking customers via phone, email, and chat.
• Assist customers with their inquiries and troubleshoot any issues they may encounter.
• Ensure that customers receive timely and accurate information regarding products and services.
• Document customer interactions and feedback to enhance service quality.
• Utilize problem-solving skills to address and resolve customer complaints effectively.
• Collaborate with team members to share information and improve service processes.

Requirements

• Fluency in Spanish (both spoken and written) is required.
• Strong communication and interpersonal skills.
• Previous experience in customer service or a similar role is preferred.
• Ability to handle inquiries and complaints with professionalism.
• Strong organizational skills and attention to detail.
• Proficient in using computer systems and customer support software.
• A positive attitude and the ability to work in a team-oriented environment.

Benefits

• Private Health Insurance

• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )