Spanish Speaking Customer Support for Social Media

Patrique Mercier Recruitment is thrilled to offer an exciting opportunity for a Spanish Speaking Customer Support representative specializing in Social Media. In this role, you will engage with customers across various social media platforms, assisting them with inquiries, feedback, and concerns quickly and effectively. If you are fluent in Spanish, have a knack for social media, and are passionate about providing excellent customer service, we encourage you to apply!

Responsibilities

• Manage and respond to customer inquiries on social media platforms in Spanish.
• Engage with customers by providing quick and accurate information regarding products and services.
• Resolve customer issues and complaints professionally, ensuring a positive brand image.
• Monitor social media channels for customer feedback and facilitate appropriate responses.
• Collaborate with the marketing team to enhance brand visibility and customer engagement.
• Document interactions and maintain accurate records for reporting.

Requirements

• Fluency in Spanish (both spoken and written) is required.
• Strong communication and interpersonal skills.
• Prior experience in customer service or social media management is preferred.
• Ability to handle customer responses with empathy and professionalism.
• Familiarity with social media platforms and digital communication trends.
• Strong problem-solving skills and a positive attitude.
• Knowledge of CRM software or social media management tools is a plus.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )