Spanish Speaking Customer Support for Online Travel Agency

Patrique Mercier Recruitment is pleased to offer an exciting opportunity for a Spanish Speaking Customer Support representative for a leading Online Travel Agency. In this role, you will help Spanish-speaking clients plan their travel experiences and address inquiries related to services, bookings, and destinations. If you have a passion for travel and customer service, this position may be the perfect fit for you!

Responsibilities

• Provide exceptional customer support via phone, email, and live chat in Spanish.
• Assist customers with inquiries regarding travel bookings, itineraries, and service options.
• Resolve customer complaints in a timely and professional manner.
• Educate customers about available travel options and help them make informed decisions.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with team members to improve service delivery and customer experience.

Requirements

• Fluency in Spanish (both spoken and written) is essential.
• Excellent communication and interpersonal skills.
• Previous experience in customer service, particularly in the travel industry, is a plus.
• Strong problem-solving skills with a customer-centric approach.
• Ability to thrive in a fast-paced environment.
• Passion for travel and knowledge of travel destinations.
• Familiarity with customer support software and tools is an advantage.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )