Solutions Expert

Wing Assistant

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Makati hybrid Until 8/21/2026 First posted February 4, 2026 Last posted February 4, 2026
Job description
Busy clients don’t go MIA because they don’t want help - they disappear because managing help feels like more work.
 
The Solutions Expert exists to eliminate that friction. Your job is to step into a client’s day, identify the work they shouldn’t be doing, and extract it quickly and confidently. Through live shadowing sessions, digital audits, and close collaboration with our in-office VA Bench, you turn messy routines into delegated systems — often within 48 hours of signup.
 
This is a hands-on, client-facing operator role for people who enjoy moving fast, leading conversations, and turning ambiguity into action.

Responsibilities

  • Lead live client shadowing sessions to extract work in real time
  • Identify high-pain, high-impact tasks without waiting for client direction
  • Convert messy workflows, brain dumps, and recordings into clean SOPs
  • Audit inboxes, calendars, and digital tools to uncover instant delegation wins
  • Deliver the first functional SOP within 48 hours of client onboarding
  • Work in-office with Bench VAs to ensure tight handoff and execution
  • Turn Looms, voice notes, and messages into clear, executable tasks
  • Maintain client trust around access, security, and managed-office workflows
  • Own early client outcomes, speed, and momentum end-to-end
If you’re excited by building scalable systems, solving complex operational problems, and directly impacting business outcomes, we’d love to hear from you. This role offers the opportunity to work closely with cross-functional teams, shape how we hire and deploy talent, and drive meaningful change at scale. Apply if you’re ready to take ownership, challenge the status quo, and help define what “great” looks like.

Compensation (from employer):
50000–100000 PHP per-month-salary

About this role

Summary

Eliminate client friction by analyzing workflows, creating SOPs, and collaborating with VAs.

Job title

Solutions Expert

Experience level

not specified

Industry

professional services

Location requirements

Makati, in-office required, remote not allowed

Salary

50000–100000 PHP per-month-salary

Management role

No

Skills & keywords

Required skills

client managementworkflow analysisSOP creationdigital toolscommunication

Preferred skills

client managementsystems buildingdigital auditsworkflow optimizationcommunication

Specializations

operationsclient servicessystems
Locations

Structured locations inferred from the posting.

Makati, Metro Manila, Philippines

On-site City