Solution Manager

Job Req ID: 29574

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are amongst the fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer many new positions to the technology community.  We seek talented, passionate, and committed engineers, technologists, and business leaders to join us to drive accelerated growth and technology-led innovation in the global marketplace.

Job Summary:

Supermicro is looking for a Solution Manager responsible for solutions revenue and customer retention; possess a "big picture" mind set. Able to collaborate globally with ability to always think beyond current project / effort. Organizing technical resources within the company to address customers' needs proactively; Perform duties with a consultative based mindset Seek to understand and resolve challenges by collaborate with internal business partners and product management team.

Essential Duties and Responsibilities:

• Coordinating the activities in remote countries to ensure proper customer services.
• Prepare and monitor coverage of the team being able to execute their tasks.
• Working with cross-functional teams and business partners on customer-facing capacity including resolvement of issues and regular contact points.
• Onboarding of new customers.
• Establish rapport and knowledge about customers’ contacts and decision-makers to ensure quality of service delivery.
• Working with cross-functional team and business partners on customer-facing capacity.
• Support the partners in EMEA with the team by reviewing their servicing performance and help them on customer RFPs (Request For Proposal).
• Propose and promote new services solutions with a Quality of Service mindset.
• Identify opportunities or gaps and provide feedback for Products, Services, and Rack Integration Solution improvement.
• Travel for customer engagements.

Qualifications:

• Degree in Computer Science, Engineering or with equivalent experiences.
• English is required, other languages are welcome.
• Minimum of 5  years of  experience in the IT industry, working with partners and sales.
• Experience with IT Enterprise Infrastructure services (Linux, Windows OS, Network and Storage) Applications and Data Center Operations.
• Strong interpersonal, project management, collaboration, and communication skills with the ability to work across multiple levels of an organization and external partners delivering desired results.
• Ability to use project management skill to work in projects to accomplish key milestones and execute deliverables.
• Demonstrate strong listening, verbal, and documentation skills.
• Customer Focus and Quality of Product/Service mindset.
• Ability to travel for partner and customer engagements.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.