Solution Design Consultants/Architects
TecTammina
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Technical/Functional Skills :
Key desired technical skills: (extensive experience with at least two of the areas below is required):
Provisioning and implementing DID’s, Toll Free Numbers, DNIS’s, circuits and services with carriers;
Call routing technology and reporting (preferably Genesys Universal Routing Server, Genesys Advisor, Genesys CCPulse, Genesys Interactive Insights)
Interactive Voice Response (IVR) design (preferably Genesys Voice Portal)
Call recording (preferably NICE)
Workforce management solutions (preferably Aspect)
Performance management and data warehousing (preferably Merced and Business Objects)
Integration with web services
Computer Telephony Integration (CTI) (preferably Genesys)
Intermediate or higher level of proficiency in Microsoft Excel is required
Database design/reporting experience is a big plus (MySQL, Oracle, Microsoft SQL Server, or Access)
Bachelors
Job Status: Permanent
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Contact: 703-349-1004
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Summary
Design and implement telephony solutions using Genesys, NICE, Aspect, and database tools.
Job title
Solution Design Consultants/Architects
Experience level
intermediate or higher
Industry
information technology
Location requirements
Pasadena, CA, US; on-site work required
Salary
Not specified
Visa sponsorship
H-1B sponsor history
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Pasadena, CA, USA