Solution Architect – Channels

As a Solution Architect in the Channels domain, you are at the heart of ING’s customer experience. You design and steer the digital channels that customers interact with daily, from mobile to web to assisted channels.

You translate customer journeys into scalable, secure, and future-proof solutions. You ensure a seamless omni-channel experience across countries while driving simplification and reuse across our digital platforms.

The team

You are part of the CoE Architects NL, a strong community of architects that drives alignment, quality, and continuous improvement across ING’s technology landscape. Within this community, you contribute to standards, share best practices, and help shape the architectural direction of ING Netherlands and beyond.

Why this role matters

• You directly impact how customers experience ING

• You shape strategic channel platforms used across multiple countries

• You work at the intersection of business, technology, and customer experience

• You contribute to ING’s digital transformation at scale

• You are part of a leading architecture community

Roles and responsibilities

• Own and drive end-to-end solution design for digital channels

• Translate customer journeys into clear, scalable architecture solutions

• Enable seamless omni-channel experiences across products and markets

• Align solutions with API-first, event-driven, and platform strategies

• Act as trusted advisor for squads, product leads, and stakeholders

• Guide teams on architecture decisions and trade-offs

• Safeguard performance, resilience, security, and compliance

• Drive simplification, reuse, and standardisation across channels

• Contribute to CoE architecture practices, standards, and knowledge sharing

How to succeed
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

• 8+ years of experience in IT, including architecture roles

• Strong expertise in:

  • Digital channels (mobile and web)

  • API-driven and microservices architectures

  • Integration and orchestration patterns (e.g. BFF, Pega, Salesforce)

• Experience with cloud-native and scalable platforms

• Understanding of customer journeys and digital banking

• Ability to navigate complex stakeholder environments

• Strong communication skills, bridging business and IT

Your mindset

• Customer-first thinking

• You simplify complexity

• You take ownership and drive outcomes

• You balance speed and sustainability

• You collaborate across teams, countries, and communities

Your environment

You will work in a highly collaborative, international environment within ING’s Channels domain. Together with engineers, product managers, and fellow architects, you will shape the next generation of digital banking.

As part of the CoE Architects NL, you are embedded in a wider architecture community that strengthens consistency, quality, and impact across ING’s platforms and domains.

What we offer

• A high-impact role in ING’s digital front door

• Influence on strategic architecture decisions

• Active participation in a strong architecture community (CoE NL)

• International scope and collaboration

• Strong engineering culture with Agile ways of working

• Competitive package and hybrid working

Rewards and benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include:

• 25-28 vacation days depending on contract
• Pension scheme
• 13th month salary
• 8% Holiday payment
• Hybrid working
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues

About us
Curious about how ING empowers people and businesses to move forward?

Discover what we do and what we can offer you.

Questions?
Please visit our Frequently Asked Questions section to find some answers on questions you might have.

Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button