Software Support Specialist

At SCIEX, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. 

As a global leader in mass spectrometry, SCIEX delivers solutions for precision detection For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food healthier and safer. At SCIEX, you’ll find a rewarding role that amplifies your impact on the world and helps you realize life’s potential. 

SCIEX is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

Software support specialist will be the part of the India software team located in Mumbai and will report to the Service Manager, Mumbai .

Core Responsibilities-

•          Analyzes problems to deliver  logical and effective solutions through phone/email support. Site visit as and when required (Travel < 50%) that satisfy customers requirements.

•          Maintaining a good knowledge and understanding of SCIEX products, applications and customers. This will include all hardware, software, applications and customer specific areas including different LIMS software used mostly in Pharmaceutical and Research Industries.

•          Requirement of Strong troubleshooting skills of software issues is highly desirable.

•          Working with Team of Engineers and Application specialists on LCMSMS system and implementation and sustainment of existing processes and standard work.

•          Supporting the key KPI's for team in EMEA and globally, India Goals, which are aligned with EMEAI Goals for different matrix to measure the performance and growth of the function and resolution

The essential requirements of the job include

• Candidate should have BSc/MSc/BE in Electronics/Computer Science/IT

• Minimum 7-8 years of relevant experience in Lifesciences or related industry.

• Excellent communication and conversation skills Verbal and Written – Good Documentation Skills and customer handling skills

• Need fluency in English.

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Ability to travel – Ability and willingness to travel, overnight /outstation calls with short notice, if require.

It would be a plus if you also possess previous experience in:

• Chromatography, Mass spectrometer softwares,Pharma IT

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

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