Software Support Analyst

Unity Five Ltd.

Exeter, gb on site Until 8/21/2026 First posted March 27, 2025 Last posted March 27, 2025

Job description

Location - Woodbury (We are based in a lovely barn conversion in the countryside between Exeter and Exmouth. You will need your own transport to get to us)

UnityFive Limited is a well- established, leading software development house with a market leading, mission - critical SAAS offering and outstanding customer support.

We are looking forward to celebrating our 10th birthday next year. We are going through rapid and sustained growth - we've doubled in size in 18 months, and actively reinvesting profits to support future growth. We have fast become market leaders in our sector and are doing everything in our power to keep it that way as well as breaking into new markets. We are currently recruiting across all areas of the business.

Our customers are reliant upon our software for the day to day running of their businesses and need reliable, fast support. We regularly receive glowing testimonials about the level of support we provide and are looking an additional team member to help support our fast expanding customer base.

The successful candidate will have high levels of technical expertise, the ability to communicate technical information to non- technical people and a genuine desire to provide the best possible service.

Main duties:

Answering support calls and emails relating to the company’s software and hardware

systems within agreed SLA's

Assisting clients with local computer/device issues that affect the company’s

systems.

Configuring mobile phones and printers.

Configuring new client accounts.

Assisting software developers with system development, testing and bug fixes.

Administering internal support and client management systems.

Assisting with company administration functions.

Covering the helpdesk out of hours on a rota basis

We are offering a competitive salary package in line with experience, Private Healthcare with activity perks, death in service benefit, pension scheme. We offer pizzas on a Tuesday, quarterly socials and company communications , friendly, supportive office environment, summer BBQs,Christmas party Nintendo switch, foos-ball table, parking space.

About this role

Summary

Provide technical support, configure systems, assist developers, and manage client accounts.

Job title

Software Support Analyst

Experience level

not specified

Industry

software

Location requirements

Exeter, GB; remote work not specified

Salary

Not specified

Management role

Skills & keywords

Required skills

technical expertisecommunicationsupport callsemail supportsystem configuration

Preferred skills

customer servicebug fixingsystem testingout of hours support

Specializations

supportsoftwarehardwareclient managementsystem configuration

Locations

Structured locations inferred from the posting.

Exeter, UK

On-site City