Software Specialist

Software Support Specialist 

Constellation HomeBuilder Systems 

THE POSITION  

Reporting to our Customer Care Manager, the successful candidate will provide software support directly to our customers. 

• Provides first-level investigation to the customer and resolution for the Constellation Suite of Products. 

• Work closely with development documenting and communicating software related issues.  

• Accurate and timely tracking of all reported issues in our cafollowing qualificationsll management tool  

• Meets all defined service levels for unresolved problems and reassigns the ticket to the appropriate internal/external team. 

• Applies technical aptitude (operating systems, PCs, printers, remote control utilities etc.) in resolving client issues. 

• Advises the Customer Care Manager for sensitive Client situations. 

• Attends and participates in Team meetings. 

• Attends CHS product training, as required. 

• Makes recommendations to address problems, improve service, and provide improved support. 

• Develops frequently asked questions (FAQ) documentation. 

• Work shifts may vary to accommodate maximum help desk coverage 

• Attend service release handoff meetings as requested. 

QUALIFICATIONS AND SKILLS 

Our Software Specialists are customer facing where we build key customer relationships delivering superior customer support for our products. The organization usually hire applicants with the below qualification: 

• College/University degree in Business Administration, Computer Science, or related discipline. 

• Customer Support Experience 

• General Accounting/Costing knowledge 

• Courses or Experience in Residential Construction, Commercial Construction or Property Management, Real Estate Management and/or IT fields. 

• Proficient in MS Windows applications. 

• Comfortable utilizing remote access utilities such as Remote Desktop, VPN 

• Superior analytical skills to resolve customer issues. 

• Self-Managed and motivated with the ability to work with minimal direction in a collaborative team environment. 

• Excellent interpersonal skills, both verbal and written 

• Provide courteous, friendly, and professional communication with external and internal stakeholders.  

• Ability to adapt to a fast-paced environment 

• Excellent time management and set priorities managing conflicting demands 

• Positive team attitude and ability to collaborate with team members and co-workers 

• Works well under pressure