Software Quality Assurance Engineer

We are looking for Software Quality Assurance Engineer to join our team in Skopje.

Quipu is the dedicated IT company of the ProCredit group and provides comprehensive end-to-end solutions for all ProCredit institutions, as well as for other banks and financial institutions This includes everything from electronic payment services to software systems, hybrid cloud hosting, and a host of other operations.

A 100% subsidiary of ProCredit Holding, Quipu was established in March 2004 and is headquartered in Frankfurt am Main, Germany. Quipu plays a central role within the ProCredit group, providing a comprehensive range of support services that enable the banks to become competitive and efficient.

General description of the position

As a Senior Quality Assurance Engineer at Quipu, you will assume a leadership role, alongside with ensuring the delivery of high-quality software products to our banks and customers. In addition to applying both manual and automated testing methodologies, your responsibilities will extend to mentoring junior and mid-level engineers, leading QA activities within the development team, and actively participating in continuous improvement initiatives by being proactive and data-driven. The successful candidate will demonstrate forceful communication skills, leadership skills, attention to details, and effective collaboration within Agile activities.

What your key responsibilities will be:

• Mentor and guide junior and mid-level QA engineers, coaching them on test pyramid thinking, automation-first practices, and how to write testable, maintainable tests

• Review and validate requirements and technical specifications early — before development starts — to identify ambiguity, missing acceptance criteria, and testability gaps

• Design and implement test plans and test cases across the full pyramid: unit, API, integration, and E2E — matched to risk, not just coverage percentage

• Perform exploratory and risk-based testing to surface defects that automated suites miss, with clear, reproducible bug reports

• Lead bug management and regression strategy — track defect trends, identify root causes, and use metrics to drive process improvements rather than just report numbers

• Proactively improve test automation framework architecture and QA processes — leave every codebase more testable than you found it

• Build and maintain automation frameworks for web, mobile, API, and database layers using Playwright, TypeScript, and Appium — with a focus on reliability, speed, and maintainability

• Own CI/CD quality gate design and integration — automated tests should be a trusted delivery signal, not a noise source

• Perform advanced testing of APIs, databases, and backend services to validate system reliability, data integrity, and error handling

• Manage testing efforts across multiple projects under tight deadlines — prioritizing by risk and business impact, not just task order

• Communicate test results, quality metrics, and risk clearly to engineering, product, and where relevant, external stakeholders

• Work closely with product and engineering managers to define quality goals and embed them into the definition of done

• Participate actively in test planning, sprint ceremonies, and product lifecycle discussions — quality input belongs at the start, not the end

• Maintain a pragmatic balance between manual exploratory testing and automated coverage — automate what is stable and high-risk, explore what is uncertain

Skills and experience we expect from you:

• Test framework design across unit, component, API, integration, and E2E layers

• API testing including schema validation, contract testing, and error state coverage

• Database and backend service testing for data integrity and reliability

• CI/CD pipeline integration with automated quality gates (GitHub Actions, GitLab CI, or Azure DevOps)

• Mocking, stubbing, and service virtualization for fast, isolated test execution

• Test coverage, monitoring, and observability tooling

• Bug and ticket tracking using JIRA, Azure DevOps, or equivalent

• Proficiency in TypeScript or JavaScript; C# is a plus

• 5+ years of experience

What we offer:

• Excellent team-oriented, dynamic and international working environment

• Challenging, engaging and varied tasks 

• Personal and technical skills development with certified trainings

• Modern workspace at East Gate Mall - Skopje

• Hybrid model of working (100 home office days)

• Travel possibilities

• 25 paid vacation days

• Private health insurance