Software Engineering Advisor - HIH - Evernorth

• Cloud Services
• Config Mgmt.
• CI/CD Tools
• Application/Web Server
• Scripting/Programming Language

Key Responsibilities:

• Design and Implementation:  Develop and configure contact flows, integrate Amazon Connect with other AWS services (like Lambda, Lex, DynamoDB, etc.) and third-party systems (like CRM platforms).
• Solution Development:  Build and deploy scalable, resilient contact center solutions using Amazon Connect and related technologies.
• Integration and Automation:  Integrate Amazon Connect with various systems, automate tasks, and build tools for scalability.
• Troubleshooting and Support:  Troubleshoot complex Amazon Connect solutions, perform root cause analysis, and provide ongoing support.
• Documentation:  Create and maintain detailed technical documentation, including user guides, standard operating procedures, and knowledge transfer materials.
• Collaboration:  Work closely with other engineers, product managers, and business stakeholders to deliver successful contact center solutions.
• Staying Updated:  Keep up to date with the latest features and best practices for Amazon Connect and the broader AWS ecosystem.
• Amazon Connect Expertise: In-depth knowledge of Amazon Connect, including contact flows, integrations, and administration.
• AWS Services: Experience with relevant AWS services such as Lambda, Lex, DynamoDB, S3, CloudFormation, CloudWatch, etc.
• Programming Languages: Proficiency in one or more programming languages like Python, Java, or JavaScript.
• Infrastructure as Code: Experience with infrastructure-as-code tools like CloudFormation or Terraform.
• Troubleshooting and Problem-Solving: Strong analytical and problem-solving skills.
• Communication and Collaboration: Excellent communication and collaboration skills to work effectively with various teams.
• Cloud Contact Center Experience: Experience in the cloud contact center space

About Evernorth Health Services