Software Engineer- Application Support

HARMAN’s engineers and designers are creative, purposeful and agile. As part of this team, you’ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of creative design, and HARMAN is committed to providing you with the opportunities, innovative technologies and resources to build a successful career.

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do everyday.

About the role: Harman Software Products operation teams provide ongoing maintenance and 24/7 support to our customers in the automotive industry. The team consists of highly technical engineers working on complex architectures and cloud deployments.

As an App Subject Matter Expert Engineer, you will own strategic accounts, demonstrate high levels of technical expertise and work closely with customers and engineering teams to provide top-of-class service.

Your Role will be

• Provide ongoing integration and maintenance of Harman® OTA solution
• Ensure timely resolution of customer issues and maintain high customer satisfaction.
• Provide hands-on customer support and ticket handling
• Own and lead complex technical problems and escalations
• Work closely with cross-functional teams to ensure seamless integration and operation of applications.
• Continuously monitor and enhance application performance, reliability, and scalability.
• Actively participate in the requirements and architecture process
• Be part of the on-call rotation to provide 24/7 support

Skills and qualification

• B.E/B.Tech.Degree in Computer Science or equivalent 
• 4+ years of experience in the software industry, in customer-oriented roles
• Strong technical knowledge and hands-on experience with Linux: Proficiency in Linux system administration, including scripting abilities
• Web and server architecture: In-depth understanding of web technologies and server architecture, including deployment and maintenance.
• Strong Java, Spring Boot, Kafka, MQ, and other microservice architecture support knowledge
• Networking architecture: Comprehensive knowledge of networking principles and hands-on experience with network configuration and troubleshooting.
• Database management: Ability to read and manage databases, including SQL and NoSQL databases.
• Excellent communication and interpersonal abilities
• Analytical mindset with a focus on problem-solving and process optimization.
• Experience in managing and supporting customers from different regions.
• Excellent customer service communication skills in English 
• Ability to work flexible hours according to customers regions & shift
• Ability to work independently and take initiative.
• Ability to build and maintain positive relationships with team members and customers.

What is Nice to Have

• Proficiency in Java programming and development
• Experience and knowledge in one or more of the following:
  • Software development and code analysis: Expertise in Java, C/C++, and scripting languages such as Perl, Python, shell, and Ant.
  • Understanding of security principles and practices.
  • Practical experience with networking technologies and protocols
  • Familiarity with Databases – Elasticsearch and Postgres.

What Makes You Eligible

• Proactive in nature, can-do attitude and self-dependency
• Office work at least 3 days a week

What We Offer

• HARMAN Flex Connect Program, offering a flexible hybrid work environment that fosters stronger collaboration, meaningful connections, and innovation through a minimum of three in-office days per week .
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• An inclusive and diverse work environment that fosters and encourages professional and personal development

#LI-RD2

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.