SIU Field Investigator - Orlando

Our Company

At AssuranceAmerica, we are more than a unique blend of insurance assets. We believe in creating a culture where every associate has the opportunity to learn and grow. We strive to create a work environment to meet associate needs and we are determined to achieve excellence in everything we do.

This is an opportunity to join a dynamic team in a company that is a leader in the non-standard auto insurance space and functions with a small company, entrepreneurial style. This position will require someone with an understanding that one needs to have a “roll up your sleeves” attitude to help make things happen.

Job Summary

The SIU Field Investigator is responsible for conducting thorough investigations throughout the states in which we conduct business.  The Investigator is responsible for analytical review of suspicious claims utilizing various investigative methods and techniques.  The investigator must evaluate relevant information essential in resolving suspicious and complex investigations. This position requires demonstrated effectiveness in the understanding and application of legal and claim principles.  The SIU Field Investigator works under minimal supervision outside the office and would have access to transportation.

Only candidates located in the Orlando area will be considered. This is a field position and bilingual Spanish is highly preferred. Please note a company car will be provided.

Job Responsibilities

• Supports Claims Department operations in the research and investigation of suspicious or questionable property damage and injury claims
• Conducts recorded statements and Examinations Under Oath as required
• Completes field work as required.
• Documents claim files and communicates in writing as required
• Provides office training to ensure recognition of potentially suspicious or fraudulent files in the branch
• Reports suspicious claims to the department of insurance as required by statute
• Must ensure compliance with industry and company policies
• Must understand regulatory / statutory requirements; develops and maintains knowledge of changes in law both at state and national levels
• Properly utilizes our claims and other various systems
• Attends industry meetings for communication trends
• Completes individual monthly Investigator report to manager
• Attends and participates in team meetings
• Participates in roundtable meetings
• Actively affiliates and maintains network of SIU, claims, law enforcement, attorney and related contacts to ensure investigation methods are current and proper operating procedures are utilized
• Responsible for meeting individual goals and objectives
• Maintains consistent, fair and diplomatic interactions with co-workers
• Performs other duties as assigned by SIU Manager

Job Qualifications

Formal Education & Certification

Undergraduate College Degree or equivalent work experience will be considered.

Knowledge & Experience

5 years of special investigation experience required.  Casualty and PIP claims, as well as medical clinic investigations will be highly preferred.  Claims and Property Damage investigations experience will be required.

Skills & Competencies

• Must be able to work in a fast-paced, paperless/automated production environment. 
• Excellent PC skills are required.
• Excellent communication/interpersonal skills and ability to work with all levels within the organization and deal tactfully and diplomatically with public and outside authorities. 
• Must be able to work as a team player throughout the company. 
• Ensures that the highest degree of professionalism and integrity is maintained, and that decisions are made within the scope of what is fair, reasonable and appropriate according to applicable law and industry standards. 
• Must have the ability to travel when necessary.
• Bilingual preferred.
• Florida Adjuster’s license is required prior to employment start date.