Site Engagement Manager

Site Engagement Liaison - Remote - Bulgaria

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

We are currently seeking a Site Engagement Liaison to join our diverse and dynamic team.

As a Site Engagement Liaison at ICON, you will not have direct responsibility for on-site monitoring activities. However, you may provide support to clinical studies and conduct quality-related site visits as needed.
In this role, you will collaborate closely with study teams to develop and implement site engagement strategies, serving as a trusted advisor and facilitator. Your primary focus will be on identifying and removing site-level and enrollment-related barriers to enhance study performance and participant recruitment.

What you will be doing

• Serve as an effective communication “bridge” between sites, third party vendors and the sponsor

• Building and maintaining strong relationships with key stakeholders at clinical trial sites, including principal investigators, site coordinators, and research staff.

• Monitoring site performance metrics and providing regular updates to study teams on site engagement activities and outcomes.

• Collaborating with internal teams to develop and implement site engagement strategies tailored to the specific needs of each study and site.

• Identifying opportunities to improve site engagement and optimize site performance through regular communication and feedback mechanisms.

• Providing support and guidance to site staff on study protocols, procedures, and regulatory requirements, ensuring compliance and successful study conduct.

Your profile

• Bachelor’s degree or equivalent 

• Experience in clinical research and strong working knowledge of Good Clinical Practice

• Prior experience as a CRA would be an advantage

• Travel required ( approx. 50%)

• Fluent in English as well as required language to conduct day-to-day business

• Therapeutic expertise and knowledge of the clinical research landscape; ability to acquire and maintain therapeutic expertise to support portfolio needs

• Strong self-management and organizational skills; ability to manage workload, set personal priorities and adjust as needed

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Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.

Are you a current ICON Employee? Please click here to apply