Site Enablement Lead (Trilingual: Portuguese, Spanish and English)

The Site Enablement Lead (SEL) supports clinical study execution by identifying and enabling trained and qualified clinical research staff who are dedicated to a specific study or group of studies at a research site with the goal of accelerating study deliverables.  The SEL also works in collaboration with Patient Recruitment & Enablement (PRE) Team, in supporting clinical trial sites to optimize follow-through on protocol-specific patient referrals from Direct-to-Patient (DTP) campaigns by enabling sites to use IQVIA’s site-facing Referral Hub platform.  

The goal of the SEL role is to optimize overall performance of the site throughout the lifecycle of the study.  

RESPONSIBILITIES 

• Working under guidance of assigned functional lead is responsible for the implementation of site-level SES services for assigned sites for the study, including: 

• Introduce services to site, encouraging site adoption. 

• Train and educates site on site-facing tech tools and site worker services. 

• Engage with internal technology teams to ensure timely activation of sites. 

• Supports clinical trial sites to optimize follow-through on protocol-specific patient referrals from Direct-to-Patient (DTP) campaigns by enabling sites to use IQVIA’s site-facing Referral Hub platform and implement Direct to Patient (DTP) campaigns. 

• Monitor referral flow at sites and follow up appropriately to ensure optimal referral funnel performance. 

• Collaborate with internal legal team to prepare, negotiate, and execute service agreement contracts with site. 

• Interview and hire temporary site staff.  

• Manage invoicing and effort forecasting process for the assigned sites. 

• Maintain collaborative site relationships to ensure continuous feedback loop to support delivery and assure quality. 

• Update department systems (e.g. WMT) with accuracy, quality and in a timely manner. 

• Work closely with functional lead to monitor impact of SES support. 

• Contribute to ad-hoc process development and process improvement projects. 

• Coach and mentor employees as they develop in their role. 

• Other duties may be assigned. 

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES 

• In-depth knowledge of clinical trial conduct at clinical study sites for pharmaceutical research 

• Experience engaging with sites and key stakeholders throughout the lifecycle of a clinical trial. 

• Advanced Level of Portuguese

• Advanced Level of Spanish

• Advanced Level of English

• Knowledge of patient recruitment practices and site-based processes and workflow.; 

• Possess knowledge and ability to apply ICH/GCP and applicable regulatory guidelines in delivery of services;.   

• Demonstrated ability to review and interpret data to identify trends and actions related to department delivery  

• Possess strong computer skills including proficiency in aspects of using remote technology and presentation software such as TEAMs, Microsoft Word, Excel, and PowerPoint.;  

• Excellent written and verbal communication, as well as presentation and training skills, including good command of English.;  

• Effective time management and organizational skills and ability to manage competing priorities.; 

• Strong attention to detail.;   

• Ability to adapt and be flexible in a global and dynamic work environment with changing priorities.; 

• Excellent interpersonal and problem-solving skills with ability to build and maintain strong relationships with IQVIA staff, site stakeholders, and other key stakeholders.;  

• Preferred: Experience in interviewing and selection of candidates for site assignments;  Exposure and/or experience with site contracting process.  

MINIMUM REQUIRED EDUCATION AND EXPERIENCE 

• Bachelor’s degree or higher educational equivalent in health care or other scientific disciplines.   

• 3-5 yrs. of relevant industry experience; or equivalent combination of education, training, and experience 

• Advanced level of English, Spanish and Portuguese (Portuguese or Spanish could be native languages).

No certification required; Preferred: "CCRC"- Certified Clinical Research Coordinator (ACRP) or CCRP Certified Clinical Research Professional (SoCRA) 

Rare Domestic Travel Possible 

#LI-Remote