SIP/VoIP Junior Support Engineer

20220125143929 Fjmh9cvpb9di93tu

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Chisinau, Moldova Until 8/23/2026 First posted March 20, 2025 Last posted March 20, 2025
Job description
The suitable candidate should have basic knowledge about VoIP technologies, preferably working experience 1-2 years with SIP protocols.
This role involves providing technical support, close communication with the clients, diagnosing basic VoIP-related issues, and assisting in maintaining communication services.
Key Responsibilities:
  • Provide first-level technical support for SIP/VoIP services.
  • Assist in troubleshooting VoIP quality, connectivity, and configuration issues.
  • Analyze SIP call flows and logs to identify basic signaling problems.
  • Work with customers and internal teams to resolve technical issues.
  • Support the configuration and maintenance of VoIP systems.
  • Collaborate with network and systems engineers for VoIP solutions.
  • Monitor VoIP systems for performance issues and assist in optimizations.
Required Knowledge and Experience:
  • Basic knowledge of SIP, RTP, and VoIP protocols.
  • Experience with VoIP platforms such as Asterisk, 3CX or others.
  • Understanding of networking basics (TCP/IP, NAT, DNS, firewalls).
  • Hands-on experience with Wireshark or similar tools.
  • Familiarity with Linux-based VoIP solutions.
  • Strong troubleshooting and problem-solving skills.
  • Good communication skills and ability to explain technical concepts.
Preferred Qualifications:
  • Degree in Telecommunications, IT, Computer Science, or related field.
  • Certifications such as CCNA Voice or VoIP-related certifications, an advantage.
  • Experience in customer support or service provider environments.

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About this role

Summary

Provide technical support and troubleshoot VoIP-related issues for clients.

Job title

SIP/VoIP Junior Support Engineer

Experience level

1-2 years

Industry

telecommunications

Location requirements

Located in Chisinau, Moldova; remote work not allowed.

Salary

Not specified

Management role

No

Skills & keywords

Required skills

siprtpvoipnetworkingwiresharklinuxtroubleshootingcommunication

Preferred skills

telecommunicationsitcomputer scienceccna voice

Specializations

voipsipnetworkingtroubleshootinglinux
Locations

Structured locations inferred from the posting.

Chișinău, Moldova

On-site City
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