Simplified Chinese Player Support Tier1
Side
Apply to this job- Support the customer service operations including but not limited to evaluating, monitoring, analyzing of results, and implementing any changes.
- Perform language translation and proofreading where necessary.
- Respond and support players issues via chat and email, including but not limited to password resets and more.
- Business hours: 10:00-19:00
- Onsite role: Yotsuya, Shinjuku
Requirements
Requirements
- Native or Fluent level Simplified Chinese
- Business level English (Japanese is nice to have)
- Passionate about the video game industry.
- Strong logical thinking.
- Customer service (nice to have) and/or video game, travel support, help desk, technical support experience within an email contact center environment.
- Able to deliver excellent customer service via email and chat.
- Able to understand games from a gamer’s perspective.
- Capable of analyzing and solving information accurately and swiftly within guidelines.
- Possesses a team player mentality.
Benefits
Benefits
- Collaborating with people creating innovative interactive entertainment.
- Dynamic and entrepreneurial culture.
- Video games focused environment.
- Contract Employee*Permanent employee promotion is available.
- Trial period: 3 months / No change in conditions.
- Up to 50,000 yen reimbursement or train pass.
Summary
Assist gamers via chat/email, support service and translation, onsite in Tokyo.
Job title
Simplified Chinese Player Support Tier1
Experience level
none
Industry
video game
Location requirements
Onsite in Tokyo, Japan, with possible remote support
Salary
Up to 50,000 yen reimbursement or train pass.
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Shinjuku City, Tokyo, Japan