Shopify - Customer Service Representative

DNAM Brands

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Commerce, Los Angeles on site Until 9/2/2026 1+ years exp First posted July 4, 2026 Last posted July 4, 2026
Job description
DNAM Brands owns and licenses multiple iconic brands including Von Dutch, Ed Hardy, Trina Turk, Valentino Orlandi, and Badgley Mischka.
 
As we continue to grow we are searching for a Customer Service Associate to provide friendly, efficient support to customers by answering questions, resolving issues, and ensuring a positive experience. This role involves handling inquiries via email or customer service chats on platforms such as Whatnot and Tik Tok. This also includes processing returns and refunds, and maintaining accurate records while representing the company in a professional manner.

Responsibilities

  • Respond to customer inquiries via email or chat in a timely and professional manner
  • Resolve customer concerns, complaints, and issues while maintaining a positive customer experience
  • Process orders, returns, exchanges, and refunds accurately
  • Provide product, service, and policy information clearly and consistently
  • Document customer interactions and update records in CRM or POS systems
  • Escalate complex issues to appropriate teams when necessary and follow up to ensure resolution
  • Maintain knowledge of company products, services, and procedures
  • Collaborate with team members and other departments to improve customer satisfaction
  • Meet individual and team performance goals, including response time and customer satisfaction metrics
  • Uphold company standards, policies, and brand representation in all customer interactions

Qualifications

  • Strong verbal and written communication skills
  • Strong problem solving and multitasking abilities
  • 1+ year in customer service
  • Strong interpersonal skills and a customer-first mindset
  • Proven ability to resolve customer issues efficiently while maintaining professionalism and empathy
  • Ability to handle high-volume inquiries and prioritize tasks in a fast-paced environment
  • Proficiency with basic computer applications (email, spreadsheets, word processing) and experience using CRM or POS systems
  • Strong attention to detail and accurate data entry skills
  • Experience working with Shopify or Tik Tok Shop us a plus

Compensation (from employer):
17–18 USD per-hour-wage

About this role

Summary

Assist customers via email/chat, resolve issues, process returns, maintain records, ensure satisfaction

Job title

Customer Service Representative

Experience level

1+ years

Minimum experience

1+ years exp

Industry

retail

Location requirements

Remote or based in Los Angeles, California

Salary

$0k–$0k

Management role

No

Skills & keywords

Required skills

verbal communicationwritten communicationproblem solvingmultitaskingcomputer applicationsCRM

Preferred skills

ShopifyTikTok Shop

Specializations

customer supporte-commercecommunication
Locations

Structured locations inferred from the posting.

Los Angeles, CA, USA

Hybrid City
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