Shoe Care Specialist - Somerset Collection

The ideal Shoe Care Specialist candidate is an owner at heart; they are motivated, results oriented and committed to providing outstanding customer service.   

A day in the life…  

• Perform and complete Shoe Care tasks according to Nordstrom guidelines and service standards. 
• Ensure the shine stand is organized and ready to deliver on customer expectations. 
• Shine shoes; provide consultation on care of shoes and minor repair on shoes.  
• Utilize store technology to answer phones, checkout customers and properly record customer information. 
• Meet department and individual productivity goals. 
• Communicate supply needs in a timely manner to manager. 
• Maintain accurate records of shoe care transactions and record tips daily. 
• May flex into other shoe stock and cleaning tasks when needed.  

You own this if you have…  

• Basic math, organization, and written communication skills 
• Previous shoeshine experience; preferred minimum 1-2 years 
• Ability to effectively build relationships with customers, peers, and leadership through clear and professional communication. 
• A willingness to learn, and a high level of ownership for personal growth, accountability and initiative. 
• Ability to work independently, with little or no day-to-day direction. 
• The ability to embrace a flexible working schedule based on business needs.