Shift Manager

Accion Labs is a global technology services firm with offering a full range of product life-cycle services in the emerging technology segment. This includes Web 2.0, Open Source, SaaS/Cloud, Mobility, IT Operations Management/ITSM, Big Data and traditional BI/DW.

Through nine global offices and a rapid-response delivery model, Accion offers a range of engagement models such as turn-key projects, extended-teams, shared-IP development, offshore-leveraged engagements and professional staffing (contract, contract-to-hire & direct perm).

Role:- Shift Manager

Description

· At least 2 or more years of experience in providing application support with 2 or more years of management experience with ITIL process and project and people management

· Exposure to banking industry is a plus

· Understanding the SDLC promotion cycle is a necessity

· Dynamic individual with thirst to learn

· Work requires strong teamwork in order to complete tasks efficiently

· Ability to manage multiple teams and motivate them to meet SLA

· Able to work in shift rotation to support the business 24 X 7.

· Experience in ITIL concepts and best practices

· Incident Management and Reporting

· Event Management and Logistics Planning

· Recovery coordinator for involving the right parties and recording of chronological events

· Point of escalation for support staff or management

· Review all daily activities and ensure completion of shift duties for each team and proper handover

All your information will be kept confidential according to EEO guidelines.