Shift Manager

Accion Labs is a global technology services firm with offering a full range of product life-cycle services in the emerging technology segment. This includes Web 2.0, Open Source, SaaS/Cloud, Mobility, IT Operations Management/ITSM, Big Data and traditional BI/DW.

Through nine global offices and a rapid-response delivery model, Accion offers a range of engagement models such as turn-key projects, extended-teams, shared-IP development, offshore-leveraged engagements and professional staffing (contract, contract-to-hire & direct perm).

Accion Labs is privately-held, venture-funded and has a hands-on management team that believes in execution and outcome.

Role: - Shift Manager

Responsibilities:

• Incident Management and Reporting

• Event Management and Logistics Planning

• Recovery coordinator for involving the right parties and recording of chronological events

• Point of escalation for support staff or management

• Review all daily activities and ensure completion of shift duties for each team and proper handover

• Coordinate DR testing and audit

• Consolidate and analyze management reports for presentation

• Identify areas of improvements

• Ensure proper guidance, training and mentoring are given to new staff

• Participate in the appraisal and review of staff

• To ensure full compliance to audit requirements, operational standards, procedures and best practices

Requirements:

• At least 2 or more years of experience in providing application support with 2 or more years of management experience with ITIL process and project and people management

• Exposure to banking industry is a plus

• Understanding the SDLC promotion cycle is a necessity

• Dynamic individual with thirst to learn

• Work requires strong teamwork in order to complete tasks efficiently

• Ability to manage multiple teams and motivate them to meet SLA

• Able to work in shift rotation to support the business 24 X 7.

• Experience in ITIL concepts and best practices

You can reach us on Singapore +65-66528016 & India - +91-7660968822

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