Shift Leader
Insomnia Cookies
Apply to this job New York City NY (Murray Hill) on site Until 8/22/2026 First posted April 24, 2025 Last posted April 24, 2025
Job description
As a Shift Leader at our Murray Hill store located at 482 Third Avenue, New York NY 10016, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!
SOME OUR SWEET SHIFT LEADER PERKS:
• Pay rate: $18.00/hr
• Flexible part-time work schedules
• Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
• Paid vacation and sick time off
• Pet insurance for your furry loved ones
• Interactive training & mentorship
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE COOKIES with every shift!
WHAT WILL I DO AS A SHIFT LEADER?
• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits
- Other duties as assigned
DESIRED SKILLS/EXPERIENCE:
• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient
• Detail focused and results-oriented
• Ability to lead-by-example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed
About us:
Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!
Compensation (from employer):
16.5–17.5 USD per-hour-wage
About this role
Summary
Lead store operations, support team, ensure customer satisfaction, manage cash and safety.
Job title
Shift Leader
Experience level
1+ years
Industry
retail
Location requirements
New York City NY, on-site, no remote work allowed
Salary
16.5–17.5 USD per-hour-wage
Management role
Yes
Skills & keywords
Required skills
customer servicepoint of sale systemslegally eligible to work
Preferred skills
communicationtime managementpeople skillsleadershipcustomer service
Specializations
retailfood serviceleadership
Locations
Structured locations inferred from the posting.
Murray Hill, New York, NY, USA
On-site City