Shift Lead - Service Desk

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

•    Ensure adherence to the published compliance frame work. Monitor by conducting periodic audits to ensure all compliance aspects are adhered to;

•    Analyze and publish reports on the findings; discuss with the concerned stake holders and follow up on the close

•    Analyze and integrate the CoE Process and adjoining HR/Business Processes for bringing out higher alignment by creating new designs or enhancing the current design as per industry and regulatory norms

•    Keep self-abreast of the changing paradigm through reading, research, feedback and competitor analysis to ensure that the process design has the next/best practices

•    Prepare business requirement documents for automation/enhancement of the HR Process, lead pilot and testing efforts of a process roll out including preparation of training material and ensure that customer queries on a new process are responded