Shift Lead (Miss J's Diner)

Position Summary:

Miss J’s Diner is looking for a reliable and motivated Shift Lead to oversee daily operations during assigned shifts. This role is perfect for someone with strong leadership skills, excellent customer service, and the ability to keep things running smoothly in a fast-paced diner environment.

Key Responsibilities:

• Supervise front-of-house and back-of-house operations during scheduled shifts
• Ensure all team members provide excellent customer service
• Open and/or close the diner following standard operating procedures
• Handle guest complaints or concerns in a professional manner
• Assist with training new employees and mentoring team members
• Monitor food quality, cleanliness, and compliance with health and safety regulations
• Maintain inventory and communicate supply needs to management
• Cash handling: process payments, balance drawers, and prepare deposits
• Lead by example in professionalism, punctuality, and teamwork

Qualifications:

• High school diploma or equivalent
• Previous experience in food service, preferably in a supervisory or lead role
• Strong communication and organizational skills
• Ability to stay calm and make decisions under pressure
• ServSafe certification (or willingness to obtain) preferred
• Must be available to work weekends, holidays, and a flexible schedule

What We Offer:

• Competitive pay and tips
• Opportunities for advancement
• A fun, fast-paced work environment
• Staff meals and diner discounts