Shift Lead (Charley's Cheesesteak- Rainbow & Oquendo)

Key Responsibilities:

• Team Leadership:
• Supervise crew during shifts
• Train and mentor team members
• Motivate staff to meet service and cleanliness standards
• Customer Experience:
• Ensure guests have a great experience every time
• Resolve customer issues in a friendly and efficient manner
• Operations:
• Manage opening and closing duties
• Monitor food prep and cleanliness
• Ensure compliance with food safety and sanitation guidelines
• Cash Handling:
• Operate the cash register and handle transactions accurately
• Perform shift cash reconciliations

Requirements:

• Experience:
• 1+ year in a food service or retail environment (leadership experience is a plus)
• Skills:
• Strong communication and leadership skills
• Ability to stay calm under pressure and lead by example
• Other:
• Must be able to work nights, weekends, and holidays
• Ability to lift 30–50 lbs and stand for long periods