Shift Lead
Insomnia Cookies
Apply to this job Lake Charles LA on site Until 8/21/2026 First posted September 20, 2025 Last posted September 20, 2025
Job description
Become a Shift Leader at our brand new Lake Charles, LA bakery located at 300 E McNeese St, Suit A Lake Charles, LA 70605. As Shift Leader you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!
Check out some of our content vids to learn more!
SOME OUR SWEET SHIFT LEADER PERKS:
• Flexible part-time work schedules
• Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift!
WHAT WILL I DO AS A SHIFT LEADER?
• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits
DESIRED SKILLS/EXPERIENCE:
• At least 1 year of working experience in a customer service focused role
• Point of Sale systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient demeanor
• Detail focused and results-oriented
• Ability to lead-by-example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed
About this role
Summary
Lead bakery operations, manage staff, ensure customer satisfaction, and maintain safety standards.
Job title
Shift Lead
Experience level
1+ years
Industry
food and beverage
Location requirements
Lake Charles, LA; remote not allowed
Salary
Not specified
Management role
No
Skills & keywords
Required skills
customer servicepoint of salecommunicationtime managementpeople skills
Preferred skills
outgoingdetail orientedmotivational
Specializations
customer serviceleadershipfood safetycash handling
Locations
Structured locations inferred from the posting.
Lake Charles, LA, USA
On-site City