Job Title

Services BPE - Project Assessment and Preparation Team

Job Description

The Business Process Expert - "Project Assessment and Preparation Team" is responsible for ensuring best in class Philips' complex business capabilities to improve quality, ensure reliable execution and deliver a better customer and employee experience. The role works under limited supervision, applies industry best practices such as Lean, Six Sigma, or Agile to enhance efficiency of business capabilities (data, process, org/people, technology). The role assists in establishing an accurate capability performance and adoption reporting in their domain, with reference to relevant targets.

Your role:

• Process Design & Optimization

  • Analyze, design, and refine end-to-end business processes for customer project delivery.
  • Identify inefficiencies and implement improvements using Lean, Six Sigma, or similar methodologies.
  • Develop scalable frameworks for onboarding, execution, and closure of customer projects.

• Project Governance & Execution

  • Collaborate with cross-functional teams to ensure consistent project execution aligned with business goals.
  • Define and maintain project governance standards, templates, and reporting mechanisms.
  • Support program managers and project leads with tools, training, and best practices.

• Customer Success Alignment

  • Partner with Customer Success and Implementation teams to ensure seamless project handoffs and delivery.
  • Monitor customer satisfaction metrics and drive initiatives to improve outcomes.
  • Serve as a process liaison between customer-facing teams and internal operations.

• Technology & Tools Enablement

  • Participate in the selection, configuration, and adoption of project management platforms and automation tools.
  • Ensure data integrity and reporting accuracy across systems.
  • Champion digital transformation initiatives that enhance project visibility and control.

• Change Management & Training

  • Develop and deliver training programs for project teams on new processes and tools.
  • Facilitate change management efforts to ensure adoption and sustainability of improvements.
  • Act as a mentor and coach for continuous improvement culture.

You are a part of

The Services Enablement Team with a focus on End-2-End Business process design, with the key purpose of full deployment into our Businesses & markets.

To succeed in this role, you should have the following skills and experience:

Compensation & benefits

Doing meaningful work should come with fair, transparent rewards. The base salary range for this role is EUR 78,187.00 - EUR 130,312.00.

We determine pay within the range using objective factors, like the skills the role requires, your relevant experience and the responsibility you'll have in this role, alongside internal equity and local market considerations. 

This role is eligible for 3% short term incentive with your rewards linked to both individual performance and company results. We’ll share the full approach with you during the interview process, so you can make a clear, informed decision. Benefits include hybrid working, paid time-off, health and wellbeing benefits, learning and development opportunities.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.