ServiceNow Senior Technical Consultant - ITOM

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Gurugram, Haryana remote Until 8/23/2026 First posted May 5, 2025 Last posted October 14, 2025
Job description
We are seeking a highly skilled and experienced Senior Technical Consultant – ServiceNow to join our team. The ideal candidate will have at least 7 years of hands-on experience with the ServiceNow platform, strong communication skills, and a proven track record of successful customer interactions and project deliveries. This role demands a deep understanding of ITSM, Service Portal, Integrations, and ITOM modules such as Discovery, CMDB, and Hardware Asset Management (HAM).
 

Roles and Responsibilities

  • Must have strong technical skills to understand client requirements and effectively translate them into user stories and tasks for the development team
  • Customize and configure core ServiceNow applications including ITSM, Service Portal, and ITOM modules (Discovery, CMDB).
  • Conduct workshops and demos for stakeholders and end users.
  • Collaborate with internal teams and clients to ensure high-quality delivery.
  • Lead in crafting/creating, enhancing, and delivering scalable ServiceNow solutions.
  • Actively participate in client meetings or discussions to capture their needs and convert them to clear development activities.
  • Perform integration work and build custom Service Portals, support/create REST, SOAP, and MID Server integrations.
  • Perform ongoing Discovery and CMDB maintenance
  • Develop, review, and optimize scripts – Business Rules, Script Includes, UI Policies, Client Scripts, etc.
  • Collaborate with cross-functional teams, providing guidance and mentoring junior developers when needed.
  • Comfortable working in Agile environments with active sprint participation and backlog grooming.

Qualifications

  • 7+ years of experience working with ServiceNow, including hands-on development and implementation.
  • Strong expertise in ITSM, Service Portal, Integrations, ITOM (Discovery, CMDB), and HAM.
  • Excellent communication skills with the ability to clearly articulate technical concepts to both technical and non-technical audiences.
  • Customize ServiceNow applications by using scripting, workflows, business rules, and UI policies to meet client requirements.
  • ServiceNow Certified System Administrator, Certified Application Developer or Certified Implementation Specialist certifications preferred.
  • Experience with additional ServiceNow modules like HRSD, or GRC.
About this role

Summary

Design, customize, and implement ServiceNow ITOM and other modules, lead integrations, and support clients.

Job title

ServiceNow Senior Technical Consultant - ITOM

Experience level

7+ years

Industry

software

Location requirements

Gurugram, Haryana; remote not specified.

Salary

Not specified

Management role

No

Skills & keywords

Required skills

ServiceNowITSMService PortalIntegrationsDiscoveryCMDBscriptingRESTSOAPMID ServerAgile

Preferred skills

HRSDGRCcertifications

Specializations

ITSMService PortalITOMDiscoveryCMDB
Locations

Structured locations inferred from the posting.

Gurugram, Haryana, India

On-site City
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