ServiceNow ITOM SME (VMWARE)

ServiceNow ITOM SME (VMware & Wireless Monitoring Support)

• Configure ServiceNow Event Management integrations for ScienceLogic-monitored infrastructure.
• Implement correlation, aggregation, suppression, and deduplication rules based on client requirements.
• Configure alert-to-CMDB binding and service impact visibility.
• Implement automated incident creation, assignment, notification, and escalation workflows.
• Validate event processing and alert lifecycle management across monitoring integrations.
• Support operational reporting, dashboards, and service health views.
• Troubleshoot event ingestion, alert generation, and integration issues.
• Work with ScienceLogic and Splunk teams to ensure end-to-end event flow and visibility.
• Support user acceptance testing, production deployment, and operational readiness activities.
• Maintain technical documentation and operational support procedures.