ServiceNow Analyst/Specialist

Accion Labs is a global technology services firm with offering a full range of product life-cycle services in the emerging technology segment. This includes Web 2.0, Open Source, SaaS/Cloud, Mobility, IT Operations Management/ITSM, Big Data and traditional BI/DW.

Through nine global offices and a rapid-response delivery model, Accion offers a range of engagement models such as turn-key projects, extended-teams, shared-IP development, offshore-leveraged engagements and professional staffing (contract, contract-to-hire & direct perm).

Accion Labs is privately-held, venture-funded and has a hands-on management team that believes in execution and outcome.

Role: ServiceNow Analyst/Specialist

Job Description

• Serve as the subject matter expert on ServiceNow functionality to guide project teams in performing functional designs

• Clarify and assist with technical and application configuration queries Provide technical validation of functional designs e.g. whether customizations are necessary or out of box ServiceNow features can meet the requirements.

• Provide guidance on ServiceNow’s best practices

• Document technical design specifications based on business and functional specifications

• Configuring / customizing ServiceNow based on client’s business requirements

• Designing and building of prototypes based on abstract ideas to shape concepts into reality

• Support pre-sales activities by designing and building mock-ups or prototypes to help drive Client discussions

• ServiceNow module implementations

• Articulate functional and technical designs to both Project and Client leadership

• Workflow driven Automation / Integration with other applications for Request fulfillment activities to improve speed of delivery and reduce human intervention.

You can reach us on Singapore +65-66528016 & India - +91-7660968822

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