Service Writer
Ascoeq
Apply to this job Austin, TX on site Until 8/21/2026 H-1B sponsor history First posted March 21, 2025 Last posted July 16, 2025
Job description
At ASCO, we live by one motto: "We're On It." Whether it's sales, service, rentals, or repairs, we’re ready to tackle any equipment challenge our customers face.
Join our team and be part of a family-owned and operated legacy built on exceptional service and continuous growth for over 65 years.
ASCO Equipment has a career opportunity for a Service Writer in Austin/Manor, Texas. Experience with heavy equipment is preferred, however automotive industry experience may translate.
Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating service needs with customers and technicians.
RESPONSIBILITIES:
- Positively take ownership of customer experience
- Manage work orders: open, close, post time, enter notes and monitor progress
- Prepare accurate estimates for costs of repairs and present to customer
- Monitor and Manage accounts receivables
- Clearly and effectively communicate to customers, technicians and service manager
- Provide status updates on: work orders, troubleshooting, technician progress & general questions
- Monitor phones for field technician and customer calls
- Various other administrative duties
BASIC QUALIFICATIONS:
- 2+ years of experience as a heavy equipment service technician or service writer
- Ability to work in a fast paced/high volume dealership
- Detail oriented, time management, and teamwork skills
- Excellent customer service and communication skills
- Proficient computer skills, and experience with G-Suite & other service programs
- A personal dedication to work safety and accountability
Why Join Team ASCO?
Compensation & Benefits:
100% paid health insurance, 401(k) + profit sharing, and paid holidays
Unique Perks:
ASCO Children’s Education Program: Financial assistance for employees' children pursuing higher education
Paid training and career development opportunities
Our Core Values:
Honor God
Develop People
Pursue Excellence
Grow Profitably
ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.
About this role
Summary
Coordinate service needs with customers and technicians, manage work orders.
Job title
Service Writer
Experience level
2+ years
Industry
equipment
Location requirements
Located in Austin, TX; remote work not allowed.
Salary
Not specified
Visa sponsorship
H-1B sponsor history
Management role
No
Skills & keywords
Required skills
heavy equipmentcustomer servicecommunicationcomputer skillsG-Suite
Preferred skills
None specified
Specializations
heavy equipmentautomotivecustomer serviceadministrative
Locations
Structured locations inferred from the posting.
Austin, TX, USA
On-site City