Service Technician

Job Req ID: 28742

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are amongst the fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer many new positions to the technology community.  We seek talented, passionate, and committed engineers, technologists, and business leaders to join us to drive accelerated growth and technology-led innovation in the global marketplace.

Job Summary:

Supermicro is seeking a Service Technician (ST) that will be responsible for field work in local area. The ST will work majority of their team at our Supermicro office location. There will be occasions to go to customer site to resolve and repair server systems. The ST are a critical part of post-sales support and need to be able to demonstrate exceptional technical aptitude in working with server products in addition to excellent interpersonal skills. We will be looking for individuals who enjoy problem solving and working as part of a larger team. 

Essential Duties and Responsibilities:

• Be responsible for diagnosing and troubleshooting problems in the server hardware field for our international customers both remotely and at the client’s site.
• Deliver effective communication to clients on different aspects of IT to maintain a positive customer experience.
• Maintain detailed service records and documentation within our systems.
• Collaborate with other technicians and engineers to resolve complex issues.
• Support many different projects within the Global Service team.

Qualifications:

This is an entry-level role with training from ground up provided. We are looking for someone with a good attitude and a positive mindset.

• Good problem solving skills.
• No previous experience required but is a bonus.
• English skill needs to be business level or above.
• Driving license is not required but is a bonus.
• Able to work physically is also a bonus (installing servers and replacing parts may require you to physically lift items).

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.