Service Technician

Responsibilities:

• Installation, commissioning and testing of CNC machines and automation systems at customer sites
• Performing preventive maintenance and service activities to ensure optimal machine performance
• Diagnosing and troubleshooting electrical, mechanical, hydraulic and pneumatic issues
• Providing on-site technical support and assisting customers with technical inquiries
• Supporting the development and establishment of service and customer structures within the regional market
• Documenting all service activities and coordinating closely with internal and international teams

Profile | Qualifications:

• Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.

• Approx. 3–5 years of experience in a field service role, ideally within the CNC or machine tool industry

• Strong skills in diagnosing electrical, mechanical, hydraulic and pneumatic systems, as well as CNC (and ideally PLC) technologies
• Solid knowledge of CNC milling; experience with Heidenhain controls is an advantage
• Ability to read and interpret technical manuals, schematics and engineering drawings
• Independent and structured working style combined with a strong service and customer-oriented mindset, with the ability to operate in a developing market environment
• High willingness to travel (up to approx. 75%), valid driver’s license and very good English skills