Service Support - Commercial Service

ES03 GEA Westfalia Separator Ibérica, S.A.

Jakarta Until 8/28/2026 0+ years exp H-1B sponsor history First posted June 29, 2026 Last posted June 29, 2026

Job description

We are looking for a Service Support to ensure smooth planning and execution of service activities and administrative works between customers and field engineers. This role focuses on coordination, documentation, and customer communication to support efficient service delivery.

Responsibilities / Tasks

Key Responsibilities

Coordinate and schedule site visits, maintenance, and repair activities
Arrange travel and accommodation for service engineers
Track job progress and follow up on delays with internal teams
Maintain accurate service records, job logs, and reports
Update and monitor Field Service Management (FSM) systems
Act as the first point of contact for customer inquiries (non-technical)
Log service requests and provide status updates to customers
Track and report on service performance metrics (KPIs)
Support general administration, documentation, and compliance tasks

Technical Requirements

Proficiency in Microsoft Office (Excel, Word, Outlook)
Experience with data entry, reporting, and tracking tools
Familiarity with service coordination systems / FSM tools is a plus
Ability to manage multiple schedules and workflows simultaneously

Your Profile / Qualifications

Qualifications

Bachelor’s degree in any field/secretariat/hospitality
Hold a strong value of integrity, honesty, reliability and accountability
fresh graduates are welcome to apply or having 1-5 years of experience in administrative, coordination, or service support roles
Fresh graduates with strong organizational skills are encouraged to apply
Good working proficiency in English (written and verbal)

Nice to Have

Experience supporting field engineers or technical service teams
Exposure to industrial, engineering, or service-based environments
Basic understanding of service operations or maintenance workflows

Did we spark your interest?
Then please click apply above to access our guided application process.

About this role

Summary

Coordinate service activities, manage documentation, support customer communication, and assist in reports.

Job title

Service Support - Commercial Service

Experience level

0-5 years

Minimum experience

0+ years exp

Industry

service/support

Location requirements

Jakarta, remote work not mentioned

Salary

Not specified

Visa sponsorship

H-1B sponsor history

Management role

Skills & keywords

Required skills

Microsoft Officedata entryreportingtracking

Preferred skills

service coordination systemsFSM toolsfield supportindustrial environment

Specializations

coordinationcustomer servicereportingadministration

Locations

Structured locations inferred from the posting.

Jakarta, Indonesia

On-site City