Service Supervisor
KDB Netherlands B.V.
Apply to this jobService Supervisor role is to lead the operational service delivery team (12-15 service Technicians) that ensures that KONE always delivers on its commitments to our customers in a safe and timely manner and to the agreed high standard of quality. The Service Supervisor establishes and maintains good relationships with his/her customers through regular interaction with them. He/she also coaches, leads and motivates the Maintenance Technicians to continuously improve field performance. He/she manages the maintenance operations and variable costs according to the targets. With the help of dedicated repair tendering resources in Customer Service and Administration team, Service Supervisors ensure that repair and callout sales targets are achieved.
Requirements:
- Bachelor’s degree holder
- 4-8 year experience in service/maintenance operation and customer service.
- At least 2 years in supervisory role
- Commercial awareness
- Thai and English
- Safety knowledge
- Coaching skills
- Service Mindset skills
- Management skills (basic understanding of P&L / basic of quality management, etc.)
- IT skills (MS.Office)
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://careers.kone.com/en/
Summary
Leading maintenance team, ensuring quality, safety, customer satisfaction, and operational efficiency.
Job title
Service Supervisor
Experience level
4-8 years
Minimum experience
4+ years exp
Industry
services
Location requirements
On-site in Bangkok, Chatuchak; remote not allowed.
Salary
Not specified
Management role
Yes
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Chatuchak, Bangkok 10900, Thailand