Service Sales Account Manager with French and/or Italian

Job Title

Service Sales Account Manager with French and/or Italian

Location(s)

Krakow

About Us

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.

Find your future at Revvity 

Service Sales Account Manager with French and/or Italian

Role Overview:

The Service Sales Account Manager is responsible for driving growth by managing service contracts, upselling service agreements, and promoting the full-service portfolio, including aftermarket consumables within assigned markets. This is a hybrid position focused on proactive customer engagement, contract renewals, and sales expansion.

Key Responsibilities:

• Manage contract renewals and one-time service offers, executing the full sales process remotely.

• Provide quotations, negotiate terms, and follow up on open contracts and billable estimates.

• Develop and manage a sales pipeline, balancing short-, mid-, and long-term prospects to meet territory targets.

• Identify opportunities to expand business with new and existing customers through proactive outreach.

• Proactively contact customers to validate contract details and ensure accurate coverage.

• Collaborate with Customer Care, Service Sales, and Service Delivery teams to enhance customer experience and retention.

• Provide pre- and post-sales support, ensuring high levels of customer satisfaction.

• Conduct business analysis to improve sales processes and outcomes.

• Utilize CRM tools such as SAP, ServiceMax, and Salesforce (SFDC) to track activities and manage opportunities.

Requirements:

• Some experience in sales, marketing, or customer service.

• Strong communication and interpersonal skills with a competent virtual/phone presence.

• Ability to quickly build rapport with science-focused professionals.

• Self-motivated, highly organized, and detail-oriented with excellent follow-up skills.

• Ability to prioritize and manage multiple tasks effectively, and to work under time pressure.

• Fluency in English (written and verbal).

• Fluency in French and/or Italian (written and verbal).

• Familiarity with CRM and sales automation tools (SAP, Salesforce).

• Ability to work from our Cracow’s office at least 6 times per month.

Nice-to-haves:

• Bachelor’s degree and/or experience within diagnostics, life sciences, or similar fields.

What we offer:

• Private healthcare including dental care – MEDICOVER.

• Life and long-term disability insurance – GENERALI.

• Social benefits: Gym card (MULTISPORT), Christmas vouchers, vacation and childcare subsidies.

• Hybrid work.

• Allowance for working from home.

• Possibility to borrow a screen, a chair, and other IT devices from the office.

• Tuition reimbursement.

• Referral awards.

• Internal career development opportunities in multiple business areas.

• Modern office facility including parking lot.

• Bike ride subsidy.

• CSR & sports activities.

• Relaxation, gaming, and nursery room.

• and up to 4 additional days of vacation.