Service Program Manager

Job Req ID: 28825

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

Supermicro is seeking a Service Program Manager to join our Global Service team. In this role, you will lead pre-launch service readiness approvals, build APAC service cost models, and ensure contract and entitlement accuracy for AI/HPC and liquid cooling solutions. You will collaborate with Sales, Finance, and Logistics to manage PR/PO workflows and optimize service execution.

Essential Duties and Responsibilities:

The job responsibilities will include, but are not limited to:

• Manage pre-launch service readiness approval to ensure service capability, cost structure, and operational feasibility are validated before product/service rollout.
• Support Service Gate decisions by validating service cost, entitlement, and commercial feasibility.
• Develop and maintain service cost rate models (labor, parts, logistics) across APAC regions.
• Oversee service renewal process, including contract validation and entitlement updates in systems.
• Manage PR/PO processes for service enablement.
• Ensure contract and entitlement accuracy to prevent unsupported service commitments.
• Support lifecycle service programs with cost planning and financial tracking.
• Provide financial support for deployment projects, including AI/HPC and liquid cooling environments.
• Coordinate with Sales, Service, Finance, and Logistics to ensure alignment on pricing and execution readiness.
• Maintain governance records and documentation to support compliance and audit requirements.

Qualifications:

• Bachelor’s degree in Business, Finance, Engineering, or related field.
• 3–7 years of experience in business operations, service operations, or financial analysis.
• Strong understanding of service models and SLA structures (e.g., onsite support, response-time-based services) is preferred.
• Experience in cost modeling, pricing, and financial analysis.
• Familiarity with ERP/CRM systems (e.g., Salesforce) and data analysis tools (Excel).
• Strong analytical, problem-solving, and attention to detail capabilities.
• Ability to work cross-functionally in a fast-paced, multi-country environment.
• Good communication skills in English; additional APAC language is a plus.
• Preferred experience in data center, HPC, AI, or liquid cooling service environments.
• Knowledge of ITIL/ISO processes is a plus.

Salary Range

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.