Service Manager

Overview

Service Manager

The Service Manager oversees the operation of the branch’s crane service business.

Responsibilities

Ensure service branch location meets company sales and budget objectives through field productivity, scheduling, maximizing billings and controlling costs

Develop and implement the crane service budgets

Proactively grows service location’s crane inspection contract base as well as the repairs and upgrades that are the result of inspections done

Monitor and maintain an accurate and acceptable utilization rate of field  technicians, keeping indirect time to a minimum

Determine staffing requirements based primarily on the labor utilization rate

Supervise all department personnel

Assist with the follow up on active service and inspection repair quotes

Assist Service Coordinator in reviewing/deciding which inspection customers and which items will be quoted

Assist with sales initiatives, account sales and technical expertise

Provide instruction and training to employees as required

Ensure all personnel are in compliance with safety regulations including OSHA guidelines

Oversee the accomplishment of all service work contracted with customers while maintaining company goals in order to ensure long term profitable relationships

Provides sales support to maintain or grow existing customer relationships and gain new customers

Monitor employee and technicians' work time for payroll

Complete performance reviews, develops and manages employees

Authorize all expenditures handled directly by the service

Responsible for maintenance, housekeeping/general upkeep and cleaning of the branch

Assure team members maintain all vehicles, equipment, storage and work areas used in the field and shop

Assist Service Writers understanding completed inspection reports to formulate quotes

Perform other duties as assigned

Qualifications

Education

A high school diploma, vocational-technical school or, equivalent military experience or technical college training program preferred.

 

Experience & Skills

• 4 years experience involving administrative, customer service or technical environment
• Expert knowledge of the crane service industry
• Strong time-management skills
• Exceptional decision-making skills
• Effective strategic management skills
• Exceptional communication skills
• Ability to plan and delegate
• Ability to devise strategic planning
• Ability to divide a task into subtasks and delegate them to their team members
• Must successfully complete a criminal background check, physical, drug screen, and E-verify

The Mazzella Way

Mazzella is a family owned company that puts people first. With over 800 employees and 30 locations we are the humble leaders in the industry. We offer market competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.

 

Why Team Members join Mazzella:

• Team-oriented environment
• A real Work life/ Home life balance
• Growth and Development Opportunities including a Lifelong Learning Career Path
• Humble, Hungry, Smart Culture
• Market Competitive Salaries
• Free Virtual Doctor visits with $0 copay (Teledoc)
• Tuition Reimbursement

Mazzella Core Values:

Be Safe – personal commitment to all stakeholder’s well-being; purposeful control of risk

Be a Lifelong Learner – routinely acquire new skills and capabilities that bring value

Be Humble – lack excessive ego or concerns about status; emphasize the Team over self

Be Hungry – always looking for more, self-motivated, and diligent; do more than to just get by, committed

Be Smart – common sense about people, good judgement, and intuition around their impact on group dynamics