Service Fulfillment Manager

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

This role will entail bridging program-wide strategies, principles, and priorities, with assessments anchored on ground realities to fulfill territory imperatives

DUTIES AND RESPONSIBILITIES:

• Collaborates with Territory partners to fulfill tactical imperatives vis-à-vis national strategies

• Provides consulting expertise to the Territories for value & demand-based decision making on network builds and prioritization

• Drives build nominations vis-à-vis approved business principles

• Secures Territory alignment and drives resolution for dispositions on new nominations, business casing results, prioritization and timing

• Engages in field work and validates demand data using on-ground indicators

• Validates and seeks to resolve CX findings using planning lens 

• Creatively approach planning process to serve the right demand w/ the right solution, right timing, and right cost

KPIs:

• Business OKRs per Territory

• CX/NPS Targets per Territory

• Growth Objectives

• Demand Objectives

• Validation Objectives

• Benefits Realization Metrics

• Collab Scores

TOP 3-5 DELIVERABLES:

• Integration of Business commitments and demand requirements across technologies per geographic area, optimizing solutions and evaluating trade-offs

• Business casing and financial drivers assessment for economic viability of demand opportunities vis-à-vis cost to serve

• Opportunities identification for bottoms-up demand using on ground indicators, resolution of key gaps, and reaching consensus on plan to serve the requirement

• Vetting of requirements and assumptions of stakeholders using internal data, customer insights, ground indicators, and technical expertise

Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.