Service Engineer

【Main Task】
• Install the tool at customer site and provide quality service to maintain tool availability.
• Technical escalation owner to HQ for tool down, performance issue and customer wish.
• Technical contact window of OEM partner/customer and manage the communication.
• Collaboration with HQ on service related documents and procedures.
• Collaboration with Application team for customer's escalation
• Support Software and Application activities
• Train field service engineers

【Specific Duties】
• Ensure the tool installation success within defined cycle time.
• Ensure effective communication and escalation for problem solving.
• Create and maintain the database of service lesson learnt and BKM.
• Effectively conduct knowledge sharing, on-site training/coaching to maturate FSE skills.
• On-call or on-site duty for the fast response to customer's tool down escalation.
 

【Education】
• Master or Bachelor's degree in engineering.

【Experience】
• 3+ years as an equipment engineer in semiconductor industry, better to have field service engineer experience of equipment suppliers.
• E-beam inspection tools service experience is required.
• Quality hands-on capabilities.
• Fluent English - TOEIC 750
• Willing to travel internationally and domestic for required training and customer service. 3-6 months travel for initial training is required.
• Good internal/external communication and interpersonal skills
• High customer orientation with high flexibility and deep engagement in regard to tool service

【Other skills】
• Data analysis, report/presentation skill.
• Creative: Out-of-the-box thinker.

Your ZEISS Recruiting Team