Service Desk Tier 3 Agent

Cary, NC, us on site Until 8/22/2026 First posted February 23, 2026 Last posted February 23, 2026
Job description

USM Business Systems Inc. is a quickly developing worldwide System Integrator, Software and Product Development, IT Outsourcing and Technology assistance supplier headquartered in Chantilly, VA with off-shore delivery centers in India. We offer world-class ability in giving most astounding quality and administrations through industry best practices planned to convey remarkable worth to our customers.

Utilizing our industry knowledge, administration service offering expertise and innovation abilities, we distinguish new business and innovation slants and create answers for help customers around the globe, giving top of the line solid and practical IT benefits which are cost effective services.

Established in 1999, the organization has corner qualities in building and dealing with a Business Oriented IT environment with rich involvement in technology innovation, ERP and CRM counselling, Product Engineering, Business Intelligence, Data Management, SOA, BPM, Data Warehousing, SharePoint Consulting and IT Infrastructure. Our other offerings include modified solutions and administrations in ERP, CRM, Enterprise architecture, offshore advisory services ,e-commerce, Social , Mobile, Cloud, Analytics (SMAC) and DevOps.

USM, a US ensured Minority Business Enterprise (MBE) is perceived as one of the fastest developing IT Systems Integrator in the Washington, DC zone. Most as of late, USM was positioned #9 on the rundown of the Top administrations organizations in the DC Metro Area – Washington Business Journal (2011). We are a project-driven firm that reliably meets the IT needs of our State and Government customers through development and business keenness.

Hi professional,

Hope you are doing great…

USM Business Systems Inc is a highly recognized provider of professional IT Consulting services in the US.


I have an exciting new opportunity that I wanted to share with you and your network. Our client, is currently seeking a Professional to join their organization. I have included a complete job description below in case you or someone you know might be interested in learning more.


Job Title: Service Desk Tier 3 Agent

Location: Cary, NC

Duration: 480 hours


Primary Skills:software, desktop hardware, server and networking issues


Required skills:

Right-To-Hire - Looking to fill 90 days residents with common IT Operations experience. 

Customer and Operations Support - Service Desk Tier 1/2/3. 

Participate in proactive monitoring of, and support troubleshooting and handle software, desktop hardware, server and networking issues Onsite with start date as soon as possible.

 


Thanks & Regards!

Parthu Srinivas

IT Recruiter | 703-794-2380          

srinivasr@usmsystems(dot)com

If you are interested in above position, please share your updated resume to srinivasr(at)usmsystems(dot)com or can directly call me on 703-794-2380

About this role

Summary

Provide advanced support for software, hardware, server, and networking issues onsite.

Job title

Service Desk Tier 3 Agent

Experience level

3+ years

Industry

it services

Location requirements

Cary, NC, on-site; remote not specified

Salary

Not specified

Management role

No

Skills & keywords

Required skills

softwaredesktop hardwareservernetworkingcustomer supportoperations support

Preferred skills

None specified

Specializations

softwaredesktop hardwareservernetworking
Locations

Structured locations inferred from the posting.

Cary, NC, USA

On-site City