Service Desk Technician, Kyiv (Hybrid)

About the Role

The Service Desk technician will be an integral part of the IT support team, providing technical support to internal and external customers. Service Desk technician will be responsible for handling first-level support requests, troubleshooting technical issues, and escalating more complex issues to senior team members. Service Desk technician will work closely with the Service Desk Coordinator to maintain the high quality of IT support services, while developing their technical skills and gaining valuable experience in the field.

Key responsibilities:

• Respond to incoming support requests via phone, email, and chat.
• Troubleshoot technical issues and provide solutions on time.
• Escalate more complex issues to senior team members as needed.
• Document all support interactions in the service management system.
• Maintain a high level of customer satisfaction by effectively communicating with customers and keeping them informed of the status of their requests.
• Participate in training and development opportunities to enhance technical skills.
• Assist in the maintenance of hardware and software inventory.
• Collaborate with team members to identify and resolve systemic issues.

Skills and experience you have:

• Bachelor’s degree in computer science, information technology, or a related field.
• 2-3 years of experience in computer hardware, software, and networking support.
• Good English communication skills, both verbal and written.
• Strong organizational and problem-solving skills.
• Ability to work well in a team environment and handle multiple tasks.
• Customer-focused approach to support and problem resolution.

You receive:

• Modern and international working environment.
• Challenging, engaging, and varied tasks.
• Personal and technical skills development with certified training.
• Competitive salary.
• Private health insurance.