Service Desk / Help Desk Analyst

Paradigm Infotech. Inc is a global IT solutions provider focused on delivering customer value through high Quality Processes and Cost-efficient solutions. Paradigm has been one of the trendsetters in global delivery practices with our Client-Centric Model for customer management and delivery.

JOB DETAILS:

Position: Service Desk / Help Desk Analyst

Location: Omaha, NE

Duration: Long Term (1 Years+) / Full Time

JOB DESCRIPTION:

 2 to 5 years in a Technical Voice Support/Service Desk environment in a corporate environment

Be the first point of contact for the end users for all technical issues/ service requests

Create incident and service requests

Provide troubleshooting and technical support via phone, web based tools and email

Provide Voice based and remote Technical Support to end users for all standard desktop issues 

Resolve /troubleshoot, resetting password etc

Desired Skill Sets: 

 Fluent in Spoken English Language

Strong written English and interpersonal skills

Strong understanding of Windows and MAC operating systems and Applications related Troubleshooting skills (Microsoft Outlook, MS Office, Word, Excel, and PowerPoint)

Must have strong experience in comprehending user requests and carrying out required technical support through remote support tools

Experience in Troubleshooting Desktop / Laptop / Printers / Scanners / PDA's / iPad / iPhone/ Peripherals / Generic PC Software’s 

Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success. 

Mist have prior experience in managing service desk support and knowledge of a industry leading service desk management tool/Ticketing systems

Thanks & Regards

ASHOK KUMAR

Sr. Lead / IT Recruiter

Paradigm Infotech

Call : 443-640-0099

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