Service Desk Engineer (English+ Hindi)
Two95 International Inc.
Apply to this jobService Desk Agent
Required Technical Skill Set
Service Desk Support
Desired Competencies (Technical/Behavioral Competency)
Must-Have
Knowledge on End User Computing Devices (Laptop / Desktop / VDI)
Ability to provide technical support over the phone
Excellent Oral and Written Communication skills
Hands on Experience on resolving customer issues related to the infrastructure
Assist with support of network connectivity, PCs, and VPN connectivity
Experience on Remote Desktop Client Software’s
Ability to resolve and or provide work around
Anticipate customer needs and proactively identifies solutions
Enthusiastic Maintain high customer / end user satisfaction
Strong in Communication skills and inter-personal skills.
Should have good experience in troubleshooting hardware issues for both desktops and laptops.
Should have experience in Active Directory and desktop engineering
Hands on experience on VMware and VDI troubleshooting.
Languages Support:
Good-To-Have
Ability to think around problems and come up with creative solutions
Service Now Ticketing Tool Knowledge
Microsoft Certification
Summary
provide technical support for end user devices, network, and infrastructure issues
Job title
Service Desk Engineer (English+ Hindi)
Experience level
not specified
Industry
it services
Location requirements
Kuala Lumpur, Malaysia, on-site, remote not specified
Salary
Not specified
Visa sponsorship
H-1B sponsor history
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia